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Management Training: Tips for Conflict Resolution

11 February 2016
conflict resolution

We all know that conflict occurs in all areas of life, when people spend a lot of time with each other, including business environments. Each individual has their own tasks, roles, objectives and priorities, not to mention different personality traits which can often clash or not work as well together as we would like, causing conflict.

This can be one of the most challenging aspects to the role of a manager, but it is important to ensure that conflict resolution is delivered professionally, swiftly and effectively, minimising any negative impact on the relationships involved. 

Selling Techniques: Tips for Questioning Techniques

14 January 2016

With 2017 now well and truly upon us (we are finally confident that we know what day of the week it is), many businesses have moved from reflecting on the past year towards planning world domination for the year ahead.

As professional sales people, it’s an important time to really look to understand the needs of your clients, especially those you have been working with for a number of years, as it is easy to become complacent and assume we really understand what our clients are looking for.

Meaningful questions will provoke thought and help to engage your clients in a conversation that is relevant to them and their business.  Here are five questioning techniques to help improve your selling technique and structure these conversations.

Successfully Facilitating a Meeting

15 December 2015
team meeting

So, you’ve been tasked with facilitating a meeting. Everyone knows that time is precious so it's important that the meeting runs smoothly, relevant messages are delivered successfully and the goals of the meeting are achieved. Good facilitation can make a meeting more useful, enjoyable and successful in the long-run. No-one wants to walk away from a meeting thinking “What a waste of time that was!” so with this in mind, here are some simple but effective points to help in achieving a successful meeting.

Where to start?

Customer Relationship Management – From Courting to Convergence

11 November 2015
Love Marriage Ring

As we all know, successful businesses are built around solid relationships and therefore your approach to good customer relationships is key in having an edge over your competitors. When was the last time you received service that was so mind blowing that you felt compelled to put pen to paper and write a letter of thanks?  

Successful On Boarding

15 October 2015
Successful on boarding

For any “newbie”, no matter how experienced, starting a new role should be an exciting experience, but it can also be a daunting one. I never cease to be amazed by the ‘first day’ stories I hear from people I meet, ranging from the old classic of being asked to read the health and safety manual, through to being told we forgot you were coming today and were expecting you next week. The list is endless and I am sure you could add your own tales … please feel free to do so by the way!

I have also heard some amazing stories where people have felt included and part of the team right from the get go. But this blog isn’t just about making sure new starters have a memorable first day (for the right reasons!). It is about ensuring there is an impressive on boarding process in place that reaches far beyond the first few days of employment.

Presentation Skills: Tips for Overcoming Nerves When Delivering a Presentation

10 September 2015
Overcoming Barriers through Business Communication Training

For many people, visiting the dentist is a preferable option to delivering a presentation, especially in front of people who already know us. Even the most confident person can suddenly break out in a cold sweat, become nervous and stumble on their words. 

So whether you are delivering a sales pitch, briefing your team or delivering that all important wedding speech, here are some top tips to improve your presentation skills, help you overcome those nerves and deliver a great presentation.

To find out more or to book a free consultation: