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11 November 2015
Love Marriage Ring

As we all know, successful businesses are built around solid relationships and therefore your approach to good customer relationships is key in having an edge over your competitors. When was the last time you received service that was so mind blowing that you felt compelled to put pen to paper and write a letter of thanks?  

15 October 2015
Successful on boarding

For any “newbie”, no matter how experienced, starting a new role should be an exciting experience, but it can also be a daunting one. I never cease to be amazed by the ‘first day’ stories I hear from people I meet, ranging from the old classic of being asked to read the health and safety manual, through to being told we forgot you were coming today and were expecting you next week. The list is endless and I am sure you could add your own tales … please feel free to do so by the way!

I have also heard some amazing stories where people have felt included and part of the team right from the get go. But this blog isn’t just about making sure new starters have a memorable first day (for the right reasons!). It is about ensuring there is an impressive on boarding process in place that reaches far beyond the first few days of employment.

10 September 2015
Overcoming Barriers through Business Communication Training

For many people, visiting the dentist is a preferable option to delivering a presentation, especially in front of people who already know us. Even the most confident person can suddenly break out in a cold sweat, become nervous and stumble on their words. 

So whether you are delivering a sales pitch, briefing your team or delivering that all important wedding speech, here are some top tips to improve your presentation skills, help you overcome those nerves and deliver a great presentation.

06 August 2015
management styles

After the initial euphoria of that well deserved promotion, one of the few first questions team leaders or managers can be forgiven for asking themselves is how am I going to manage my team and what approach to management should I take?  

There are of course so many different ways of managing people. Different leadership styles will vary in terms of decision making, empowerment and the level of responsibility given to employees, before even taking into account the culture of the organisation. Certain leadership styles work better than others and are more successful when attention is given to individuals, some of whom may benefit more from one style of management than another.

14 July 2015
Adapting your behaviour but not your personality in business communication

The ability to communicate and get our message across is one of the most critical business communication skills any of us can have. The way in which we communicate with others forms the basis of people’s opinions on who we are and what we stand for, and in a business sense can have a significant impact on our relationships with colleagues and clients alike. 

Obviously we are all individuals, and behave in varying ways when we are communicating, depending on our personality types. It is however, interesting and important to realise that there are ways to adapt our communication styles, changing our behaviour as opposed to our personality, in order to improve our influencing skills and achieve our goals in terms of interaction, persuasion and effective communication.

17 April 2015
encouraging learning

During a recent conversation with one of my clients, I was asked what changes I had noticed with regards to how learning is delivered within Organisations.  In other words, how valid is the traditional ‘classroom based learning’ approach?

This thought provoking question led me to the following conclusions:

To find out more or to book a free consultation: