Assertiveness Training:

We all have rights. The right to be listened to, to be respected and to be treated fairly. Yet just like a game of trump cards, we are individually dealt different hands and perceive the world differently.

Some for example know that they have rights but perceive the rights of others to be more important than their own. Others perceive their rights to be more important than others and this impacts our behaviour, how we are treated and how we treat others.

Assertive behaviour is about respecting the rights of others but equally, respecting the value of your rights in any given situation. Easy in principle of course, but sometimes difficult to execute in practice.

At Donovan Training Associates, we believe that assertive behaviour is something that can be learned without the need for a personality transplant. We are passionate about supporting people and providing them with the skill sets and confidence required to have their voice heard in a respectful way.

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Assertiveness Training Tailored Specifically for Your Needs

At Donovan Training Associates, we believe that optimised and effective training cannot be achieved with an off-the-shelf, one-size-fits-all solution. As a result, our assertiveness training is bespoke, tailored to the specific needs of your organisation and the individual delegates.

How Our Assertiveness Training Works

Whether you are looking to make yourself heard or you are aware that you need to take the views of others on board a little more, we can offer a learning solution that is relevant to your needs.

The process begins with a no obligation consultation where we will identify your requirements and learn more about the types of scenarios where assertiveness will be pertinent to you. We will then prepare a bespoke proposal which we can amend as required to ensure we meet your specific needs.

Many of our clients ask us to facilitate onsite or at a local venue of their choosing but if you prefer to come off site, we can offer facilities in our Oxfordshire offices which are designed to host workshops in a professional and comfortable environment.

Why You or Your People May Need Assertiveness Training

To increase confidence levels when standing up for your rights
To provide a strategy for moving from perceived aggressive behaviour to assertive behaviour
To equip you with tools to push back professionally
To provide you with tips for delivering challenging messages
Personal and professional development

Assertiveness Training Course Outline: An Example

All our training is tailored specifically to you and considers the needs of your organisation and the needs of your people. Where possible, we endeavour to provide examples and scenarios which are relevant to your business and therefore, which your people can relate to.

However, we understand that when comparing learning providers, it is helpful to have a better understanding of their approach and what a typical learning session might look like, and so we have put together the following as an example which we hope you will find useful.

Course Overview

Our assertiveness training is typically facilitated in a bite-size group session, on a one-to-one coaching basis or as part of a wider communication skills workshop. Depending on the number of learners, your location, and demands of the business, training can either be provided:

In-person
Face-to-face via online real-people video training

We also provide customised pre-prepared learning materials, including videos and interactive resources. These are useful for learners to utilise as reminders or to learn in their spare time.

Learning Objectives:

By the end of the training, participants will:

Leave with greater self-awareness on how they perceive their levels of assertiveness, passiveness and aggression
Learn why assertive behaviour comes more naturally to some than others
Take away a strategy for pushing back respectively
Learn how to ask for what they need professionally
Have the opportunity to put the learning into practice using relevant case studies or role plays

Course Structure:

This example is based on a half day assertiveness workshop.

Exploring the traits of assertiveness and other behaviours
Realising and overcoming fears that may hold you back
Tips for standing up for yourself respectfully
Techniques for responding to others in an emotionally intelligent way, rather than just reacting
Learning to say ‘no’ rather than ‘no problem’

Certification

If requested, we can offer certificates for our training.

Prerequisites

There are no prerequisites for this level of training course. It is suitable for anyone looking to improve their assertiveness, regardless of their current level of expertise. However, if you have a large number of delegates, you may prefer to create cohorts based on department or staff seniority level so that attendee’s feel more comfortable being open with discussing pain-points and challenges.

Resources:

After the workshop, we will send out resources that are specific to the needs of the audience. Typical examples include links to podcasts, TED talks, books etc.

When suitable, we also embed relevant TED talks into the workbooks that we provide which are all in an interactive PDF format.

To find out more about our bespoke assertiveness training, please call us on 01295 675506 for a free, no obligation consultation.

If you have any questions or would like an informal chat then please click below.

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Case Study:

“I wanted to thank you for the excellent course I attended at the start of December and for the advice and feedback you shared with me afterwards.

I have also purchased the book you recommended. I started reading it over Christmas and the New Year period, which prompted me to send this email. The feedback you shared has been invaluable. I have changed my communication style with the scenario we discussed and found it to have already start to make a difference.”

Jo Stewart, a participant who attended an assertiveness workshop, London, UK

We were invited to facilitate an online half day workshop assertiveness workshop for a charity in the health sector.

The participants were predominantly working in roles where they were required to support and communicate with people who were working to short deadlines and making requests that were not always classed as reasonable. The focus of the session was to initially address how this team were perceived by their stakeholders. We then set to work on some strategies to manage expectations, set boundaries and put processes in place which would enable them to maintain the professional high standards they set for themselves.

This was an exceptional group of learners and as you can see from the quote above, many were committed to put the learning into action post workshop.

Why Choose Donovan Training Associates?

We are MCIPD (Chartered Member of the Institute of Personnel and Development) Certified
All training is tailored to the specific needs of your organisation, ensuring you get the best ROI possible
We are passionate about making training enjoyable, rewarding and relatable so that your staff appreciate the investment you’ve made in them, and can see the benefit to them as an individual
Whilst we are based in Oxfordshire, we provide professional training to organisations both here in the UK, and overseas.

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Book your free 60 minute discovery call now

We understand that choosing Assertiveness Training is an important time and financial commitment.

To help you identify if we are the right fit for you, we offer a free, no obligation, 60 minute discovery call.

With nothing to loose, why not book your call now

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30 August 2013