- » Objective Setting
- » Recruitment and Retention
- » Delegation
- » Team Building
- » Management Styles
- » Effective Leadership
- » Coaching Skills
- » Appraisal Interviewing
- » Performance Mgt
- » Facilitation Skills
- » Conflict Resolution
- » Motivation Technique
Objective Setting
Objectives are often well intended but never come to fruition. When done correctly however, objective setting provides focus and determination which will ultimately lead to an increase in productivity. We will cover:
- Understanding the importance of objective setting
- Considering objectives from a short, mid and long term perspective
- Measuring objectives
- Stretching targets to maximise performance
- Communicating objectives to others
- Aligning individual goals with team objectives
Recruitment and Retention
Choosing the right person to work for you is one of the most important decisions that you will make as a manager. We will cover:
- Understanding competency frameworks
- Writing job descriptions and person specifications
- Sourcing relevant candidates
- Understanding relevant employment legislation
- Structuring the selection interview
- Asking searching competency based questions
- Drilling down to detail
- Managing the Induction process effectively
Delegation
Most people progress because somebody, somewhere, has taken them out of their comfort zone and demonstrated faith in their ability. This can be motivating, rewarding and above all, significant when it comes to succession planning. We will cover:
- Understanding delegation versus allocation
- Analysing what can or cannot be delegated
- Overcoming the barriers to delegation
- Identifying the right person to delegate to
- Communicating the delegated task effectively
- Supporting appropriately
- Monitoring and evaluating the delegation process
Team Building
The strength of your team will determine your success as a manager. A strong team will lead to an increase in productivity and provide a harmonious working environment. We will cover:
- Identifying the criteria for a successful team
- The key building blocks for building dynamic teams
- The key responsibilities of managing teams
- Measuring team effectiveness
- Defining Various team roles and team stages
- Managing the individual team member
- Motivating the team
Management Styles
Your role as a Manager is to get the best out of each individual in your team. This will inevitably entail treating each person as an individual, meaning you having to adapt your style accordingly. We will cover:
- Exploring different management styles
- Identifying the advantages and disadvantages of each management style
- Understanding which management style to use
- Communicating how you like to be managed by others
Effective Leadership
Your impact on others as a leader will determine how successful you are. The role of a leader is therefore exciting, yet comes with its own set of unique challenges. We will cover:
- Defining Leadership versus Management
- Determining the role of a leader
- Exploring the qualities of an effective leader
- Understanding the impact of your style on others
- Managing conflict and poor performance
Coaching Skills
Coaching has historically been perceived in some quarters as a “tree hugging” activity, (a view we don’t subscribe to we’re hastened to add!) yet research clearly points to a significant link between performance and the amount of coaching that has been received. We will cover:
- Defining coaching
- Determining and practicing the skills of an effective coach
- Adopting a coaching style to meet the needs of the individual learner
- Structuring a coaching session
- Looking for opportunities to coach in the workplace
- Measuring the impact of coaching
Appraisal Interviewing
When cancelled or conducted poorly, appraisals can be extremely demotivating. When structured well and conducted in a professional manner however, there are few better ways to motivate somebody and significantly increase your credibility as a manager. We will cover:
- Understanding the benefits of appraisal interviewing
- Aligning appraisals to performance objectives
- Preparing for an appraisal interview
- Structuring an appraisal interview
- Overcoming resistance to feedback
- Recognising good performance
- Addressing poor performance
Performance Management
Sadly, an all too familiar aspect to the life of a manager is resolving disputes and addressing poor performance. Herein lies an opportunity however to make a positive impact and manage these situations. We will cover:
- Identifying and understanding the performance management cycle
- Understanding the reasons behind under performance
- Delivering both motivational and developmental feedback effectively
- Implementing ideas for improvement
- Monitoring an action plan
- Understanding relevant employment legislation
Facilitation Skills
Facilitating a meeting provides you with an excellent opportunity to deliver a consistent message to a group of people and enhance your reputation accordingly. We will cover:
- Determining when it is appropriate to conduct meetings
- Structuring a productive meeting
- Maintaining control of meetings
- Managing group dynamics
- Communicating with confidence
- Clarifying outcomes with attendees
Conflict Resolution
This can be one of the most challenging aspects to the role of a manager, both for the new and experienced. We will cover:
- Understanding why conflict occurs in the workplace
- Identifying the root cause of the conflict
- Effective questioning techniques
- Determining the link between emotion and behaviour
- Determining a plan to resolve the conflict
- Understanding relevant employment legislation
Motivation Techniques
Understanding what makes each individual tick is often the key to determining how successful somebody will be in the workplace. We will cover:
- Understanding the importance of motivation in the workplace
- Recognising the drivers of motivation
- Determining the demotivating factors in the workplace
- Recognising how to motivate each individual in your team
